Contact Lil Duck Duck

Hello! Here’s how to reach us via e-mail – we’ll write you back as soon as possible (our business days here at Lil Duck Duck are Monday – Friday, 9:00-4:00pm EST, excluding US holidays).

*All e-mails and requests are being answered at this time as service is restored to our area of Central FL after Hurricane Irma. If you have questions about the time frame of a current shipment, please let us know as we have updated information now. Thank you for your patience and understanding!

Visit our F.A.Q. page for answers to many popular questions – including the time frame – for easy reference.

E-mail the Customer Service DucksContact Lil Duck Duck Customer Service

E-mail the Shipping Department

 

Looking for our phone number? We work via e-mail (and live chat during business hours) here at Lil Duck Duck, and here are our reasons why we do this. Conducting business correspondence by email does two things that are unique. First, we will always have your wishes written down, easily available for reference so that we can help you promptly and accurately. Secondly, it removes any confusion that may occur during the verbal translation between a customer service representative on the phone and your thoughts. We are a small family business staffed entirely within the US that does not outsource, so your designer has time to work on your proof promptly by having your e-mails for reference.

Based in Central Florida in the United States, we have been a licensed LLC since 2007, and we are a family business (more about us here). For the safety of your credit card or other payment information, we use Paypal as a secure payment processor. After your design proof approval, a secure, itemized invoice is issued to you via Paypal as a secured credit card or other form of payment of your choice’s processor on their site, for your privacy and security.

If you wish to send us your photos for your design via USPS, FedEx, UPS, etc, just let us know. We can provide our postal address and specific instructions once you have placed your free digital proof request. Thanks!

9 thoughts on “Contact Lil Duck Duck

  1. Love-Love-Love the Red Wagon baby shower invitations! They arrived today exactly as ordered. Perfect for our teddy bear and wagon baby shower theme. So nice to order something and have it be exactly what you wanted. Thanks so much.

  2. Thank you for writing to us, and we do ship cards to Australia.

    If you wish to order cards from us, please just put in a proof request on
    our site for the design you want us to customize. Then we will send you a
    custom quote with various shipping options, from which you can choose.

    If you have any other questions or need help in any way, please let us
    know. Thank you again and have a great rest of the day!

  3. Do you ship to Australia?

  4. I received the graduation announcements and they are wonderful! Thanks for such a great job and quick service. It has been a pleasure dealing with your company!

  5. I received the anniversary cards I ordered. They are awesome! Thanks for a job well done

  6. Just wanted to say how pleased we were with our order. Our experience with Lil’ Duck Duck was awesome. From start to finish we received fast, courteous, professional service. Because our event was in the very near future, we needed our invitations quickly. Even after requesting a few tweaks, which they graciously accommodated, we received our order at lightning speed. Lil’ Duck Duck is simply awesome. We highly recommend them!

  7. I just wanted to say thank you so much for having the cutest football TWIN themed birthday invitations. I was feeling so discouraged because all the big websites like shutterfly, wal mart, snapfish, etc. didn’t have a single football birthday invitation template and I didn’t know where else to look. I stumbled across your website and when I saw you had twin options I was so happy and when I saw the beautiful football invites I was sold. I just requested a free proof of what I want and I can’t wait to see it! Thank you again and I can’t wait to order my boys 1st birthday invitations!

  8. We received our announcements that we ordered, they came out awesome should have ordered two sets, after being notified of shipping We received them the next day. We are completely satisfied.

  9. I received the announcements I ordered and they are so beautiful I want to order another set!

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